Find My Staff are recruiting a Facilities Manager on behalf of our client in Uxbridge. The working hours are 8-5 or 9-6 working on a shift pattern that will include some weekends. This role has a specific specialism in Cleaning & Environmental Services while maintaining shared responsibility for the day-to-day delivery of operations across Security, Cleaning, and Customer Services reporting into the Soft Services Manager.
Your responsibilities will include:
* Lead day-to-day supervision of Security, Cleaning, and Customer Services teams across the centre.
* Oversee rotas, holidays, absence, and shift cover for all teams and taking control when fellow Duty Managers are absent.
* Ensure consistent delivery of operational procedures, service standards, and compliance requirements.
* Maintain a safe, clean and welcoming environment throughout the centre, car park, back of house and service areas. Ensure any issues are reported to the appropriate team and actioned accordingly.
* Support all team members through active leadership, coaching, and on-the-floor presence.
* Maintain all site documentation and records to the highest audit and compliance standards.
* Act as a first-line escalation point for issues, complaints, or incidents, including weekends and evenings.
* Attend and manage serious incidents and near-misses, ensuring accurate reporting and post-incident follow-up.
* Work closely with the Soft Service Manager, Technical Operations Manager, Car Park Manager, Customer Services Manager and Director to ensure integrated delivery.
* Support compliance with Health & Safety policies and legal obligations, including inspections and remedial actions.
* Co-ordinate evacuation drills and business continuity actions in conjunction with senior management.
* Represent the Soft Services team at internal meetings when required.
* Champion initiatives and promote collaborative working across departments.
* The post holder must be an operationally minded decision maker with strong leadership skills; they must be flexible and readily embrace change Cleaning & Waste Specialist Responsibilities
Find My Staff is acting as a recruitment agency in relation to this vacancy