The following responsibilities are associated with this job role:
* Supervise/allocate tasks including reporting absences and overtime.
* Plan and deploy resource to ensure rosters meet customer and operational requirements
* Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained
* Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
* Maintain up-to-date manuals and documentation as required
* Build and maintain relationships with customers and Airport Authorities
* Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, one-to-ones and completion of relevant reports
* Ensure compliance with Swissports SOPs and policies
* Ensure maximum efficiency in the operation of inbound and outbound flights
* Resolve conflict and irregularities and take appropriate action
* Responsible for maintenance of assigned equipment and materials
* Contribute/assist with local emergency plans
* Other duties as assigned
Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
* Ability to speak and understand the English language
* Ability to travel to the airport at times where public transport is not available
* Ability to follow processes and procedures and apply flexible approach when required
* Willingness to work in inclement weather
* Able to work in a manual environment and lift up to 32kg throughout a shift if required.
* Able to work as part of a team in a challenging environment
* Previous experience working in an aviation environment is desired
* Experience of leading teams
* Excellent organisational and planning skills
* Excellent oral and written communication skills
* Proficient in Microsoft Office
* A full driving licence
* Satisfactory completion of three years continuous service typically
* Attainment of competency in all basic, intermediate and advanced tasks and duties
* Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role
* Demonstrating competent supervisory skills and / or attending the relevant supervisory skills course(s)
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