Colleague Experience Administrator (Human Resources) : Swindon
Location: Swindon, SN1 (2:3 days on site in the office : Wednesday is a mandatory day onsite)
Salary: GBP 16.62 per hour
Full Time Monday to Friday 36 hours
Contract: 12 Weeks possibly beyond
Purpose
Provide administrative and transactional HR support across the entire employee lifecycle, including Learning and Development, HR Administration, and Resourcing. Ensure accurate data processing and timely responses to queries in line with policy and legislation.
Key Responsibilities and Accountabilities
HR and Organisational Development Support
Develop a wide understanding of the HR and OD function and the end:to:end colleague journey, including:
Policies Terms and conditions Practices and procedures
HR Administration
Deliver accurate and timely HR administration across all colleague lifecycle processes.
Ensure all query responses and processing meet:
Legislation requirements Policy and procedure standards SLA requirements
Process, maintain, and store data and records, ensuring:
Data integrity GDPR compliance
Learning and Development
Support Learning and Development activities.
Recruitment and Onboarding
Assist with recruitment and onboarding administration.
Query Management and Escalation
Triage and risk assess queries, signposting and escalating where required. Be confident in giving accurate and timely responses on a range of HR queries. Work within established policies and procedures. Escalate complex issues to the Colleague Experience Lead.
Continuous Improvement
Contribute to continuous improvement initiatives within HR processes, including:
Developing FAQs across all areas Supporting consistency of advice
Feed ideas, observations, and suggestions for improvements when they become apparent.
Collaboration and Teamwork
Work with other areas across the HR and OD function and the wider Council to deliver organisational objectives. Share expertise and skills with others in the team.
Supplementary Accountabilities
Support with any ad hoc projects as required by the business.
Professional Relationships
The role will work closely with:
HR colleagues Colleagues and managers across the organisation
Decision Making and Working Style
Be confident in providing accurate and timely responses to HR queries. Work within established policies and procedures. Escalate complex matters appropriately to the Colleague Experience Lead. Manage a varied workload effectively. Demonstrate the ability to prioritise tasks and meet regular deadlines.
Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy or other vacancies in your area Liam Heddle on (url removed)