Regional Property Manager - Southgate, N14 6PWRegional Property Manager£57,953 - £61,003We are recruiting for a Regional Property Manager to oversee a team of Property Surveyors, and a Partnering Support Officer carrying out the management of Disrepair, Complex Repairs, Insurance Claims, Complaints, Alterations Requests, and other response repairs activity across the MTVH stock in North London.What you'll need to succeedYou will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor workstreams, ensure accurate and robust record keeping and provide reports on performance for all KPI’s.Strong leadership skills and background in managing a multifaceted repairs teamExperience of Contract/Project Management (essential)Experience of working in Social Housing, Building Surveying, or a regulated fieldHistory of dealing with customers from different backgrounds, and delivering a positive and transparent serviceExperience of analysing customer feedback to achieve service improvementsAttention to detail and accuracy in reportingExperience of working with external stakeholdersExperience of dealing with customers and responding to customer enquiries on the phone and in writingBudget management – adhering to budget set and managing expectationsStrong Leadership skills and the ability to manage a varied and demanding workforceA self-starter who isn’t afraid of challengeMust have car and business insurance.DesirableHousing Experience or working in a related fieldTo meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years.Please note :- we do not currently offer visa sponsorship.What’s in it for you?Our benefits include:-28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communitiesAn additional ‘Beliefs day’ once a year to have an extra a day offSupported family friendly approach with extended parental leaveEnhanced pension with matched contributions of up to 9%Option to buy or sell up to 5 days annual leave per yearLife assurance cover 3 x your salaryCycle2work schemeHybrid Working - Dependent on job role and departmentHealth cash plan scheme for your everyday healthcare needs which you can add your family members tooTenancy deposit – interest free loan to help with rental deposits and season Ticket loanAccess to extensive learning and training opportunities with Wisebox platformColleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleaguesCareer progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning supportEmployee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisationAbout usWe are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.Learn more about our benefits and organisation by viewing our attached documentOur promiseHere at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-GenderEthnicityLGBTQ+DisabilityOur core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: https://view.pagetiger.com/bksiskh/001