Valet Driver - Join Our Team! At National Car Parks, we believe that exceptional customer service is the key to a great parking experience. As a Valet Driver, you will play a vital role in ensuring smooth operations, assisting our customers, and helping maintain the high standards we are known for. Key Responsibilities: Deliver Outstanding Customer Service: Assist customers with parking inquiries, offer friendly guidance, and resolve any issues promptly. Monitor Parking Equipment: Keep an eye on ANPR systems, intercoms, and other equipment, performing minor maintenance to ensure smooth functioning. Ensure Traffic Flow: Help manage traffic, optimizing the use of parking spaces and supporting a smooth and efficient process. Enforce Parking Regulations: Monitor spaces, ensuring compliance with regulations (disabled bays, coach permits, etc.). Handle Payments & Complaints: Process payments accurately and resolve any customer complaints with professionalism and care. Health & Safety Checks: Perform regular checks to maintain high standards of safety and security across the parking area. Patrol the Premises: Conduct regular patrols to maintain cleanliness and operational efficiency, ensuring a top-tier customer experience. Drive & Park Safely: Assist with vehicle movement, always ensuring safety and smooth service. Report & Maintain: Report any incidents, equipment issues, or safety concerns promptly, following company protocols. Stay Updated: Assist with training and stay current with any operational changes to ensure continuous improvement. Who You Are: Friendly & Confident: You are approachable, enjoy engaging with customers, and thrive in a team environment. Self-Motivated: You work well independently, are proactive, and can handle tasks without constant supervision. Problem-Solver: Quick on your feet, you’re able to resolve issues efficiently and ensure a positive customer experience. Adaptable & Flexible: In a fast-paced environment, you’re able to adjust and learn on the go, keeping up with evolving operational needs. Detail-Oriented: You’ll be mindful of all aspects of the role, from handling payments to ensuring safety standards are met. Skills & Experience: Excellent communication and customer service skills. Strong multitasking abilities – able to handle multiple duties and stay organized. Effective complaint resolution skills, ensuring customer satisfaction. Punctual with good time management. Previous customer service or parking experience is a plus, but not essential – full training will be provided. Additional Requirements: Knowledge of health and safety protocols. A proactive, solution-focused mindset with the ability to work both independently and as part of a team. If you’re passionate about customer service, thrive in a dynamic environment, and want to make a difference, we’d love to hear from you. Apply today and join our team at National Car Parks!