Employability adminstrator

Job Description: Employability Administrator

Location: Durham

Contract: Permanent

Hours: Monday Friday, 9:00am 5:00pm

Salary: £24,000 per annum


The Role:

We are seeking an organised and detail-oriented Employability Administrator (IPS) to provide high-quality administrative support to the Individual Placement Support (IPS) team. This is a key role in ensuring the smooth running of the service by maintaining accurate records, reconciling financial information, supporting data reporting, and facilitating effective communication between team members, partners, and participants.

You will also contribute to audit and compliance processes, ensuring adherence to relevant procedures and quality standards while providing an exceptional level of service to internal and external stakeholders.


Key Responsibilities:

Greet and direct visitors, ensuring a professional and efficient experience.

Deliver a confident and courteous telephone and digital service, responding promptly to internal and external enquiries.

Promote excellent customer service and continuous improvement through feedback collection and response.

Conduct service calls to participants and support with the reporting of customer feedback.