Job Description
Business Support Analyst
12 Months
Desford, UK
£24.21/hr Umbrella Inside IR35
What You Will Do:
1. Identify opportunities for continuous improvement in solution delivery and work processes using new modern digital technology
2. Continuously learn and train users across the company on new digital platforms and tools
3. Translate order to delivery business requirements into process and IT requirements
4. Coordinate the delivery of work requests with various globally located Caterpillar IT teams and external partners translating business requirements into functional specifications
5. Participate in global cross functional project teams to improve order management processes and systems leveraging new technology, that can span multiple organizations. This will include support for blueprinting, testing, UAT, Go Live, and Post Hypercare.
6. Support all machine order management systems
7. Support users with advanced daily system issues
8. Create and maintain system documentation
9. Create and maintain local business support processes
10. Participate in the execution of the SAP Product Testing and the System Integration Testing
11. Provide support for invoice-related queries to dealers and international customers
12. Manage and coordinate inter-company i...