The Digital Experiences department and function from Digital Technologies, Mars Global Services (MGS) lead the digital growth and digitalization efforts as a shared services group within Mars, Incorporated to all our segments.
Digital Experiences thrives to ensure all experiences (web, mobile, conversational, spatial/immersive, and GenAI) across our digital channels whereas Associates (B2E), suppliers/customers (B2B) or consumers (B2C), commerce or not, meet external regulations and internal policies, standards, and guidelines. Digital Experiences also provides the enterprise core central shared technologies capabilities and services to power these experiences and empower Associates from design to development, deployment, operations, and actionable insights topped with learning & development resources.
The Product Manager, DX GenAI Delivery plays a vital role in accelerating the deployment of high-impact use cases—such as AI-powered applications and agents—on approved Mars AI Platforms. Without a dedicated product leader, organizations risk fragmented execution, inconsistent user experiences, and delayed time-to-value for GenAI investments. This role is essential to scale GenAI delivery across the enterprise, ensuring Mars delivers responsible, impactful, and measurable digital transformation through AI.
7+ years of experience in digital product management, with at least 2 years delivering AI, ML, or GenAI solutions in an enterprise environment
~ Experience working with cross-functional teams, including engineering, data science, design, and business stakeholders
~Azure, GCP, AWS)
~ Comfortable navigating AI governance, legal, and compliance frameworks while delivering innovative solutions
~ Data-driven mindset with experience defining success metrics, tracking KPIs, and applying user insights to optimize products
~ Experience with user-centric delivery approaches such as agile, lean startup, and iterative prototyping
Agile Methodology Development (Advanced)
Product Lifecycle Management : Manage the full product lifecycle for GenAI solutions, from ideation and prioritization to deployment and iteration, ensuring alignment with business goals and platform capabilities.
Partner with business stakeholders, data science teams, developers, and platform operations to translate user needs into scalable, governed GenAI products.
Ensure all GenAI use cases meet standards for Responsible AI, data privacy, and ethical deployment, in collaboration with the GenAI COE, Enterprise Architecture, Digital Assurance, Legal, and Data Privacy teams.
User Experience & Adoption Focus : Champion intuitive, impactful user experiences by integrating feedback loops, piloting solutions with target users, and driving change management to encourage adoption.
Mars AI Experiences, Azure AI Foundry, Google Vertex AI) to ensure GenAI use cases leverage appropriate infrastructure, APIs, models, and capabilities for optimal performance.
Define success metrics for each GenAI deployment, track performance against KPIs, and lead continuous improvement based on insights and user feedback.
Best-in-class learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.