Junior Operations Coordinator
Entry-Level Telecoms Support Role
Contract Personnel are seeking a motivated and customer-focused individual to join the operations team of a leading IT company as a Junior Operations Coordinator. This entry-level role is an excellent opportunity for someone starting a career in telecommunications, with full training and ongoing support provided.
Key Responsibilities
Serve as the first point of contact for customers reporting phone, broadband, and Wi-Fi issues
Log and manage customer faults accurately
Provide basic troubleshooting support via phone, email, and service systems
Escalate complex issues to internal teams or suppliers when required
Keep customers updated on fault progress in a professional and timely manner
Support the operations team with service checks, diagnostics, and administrative tasks
Desired Skills & Attributes
Strong communication and customer service skills
Organised with good problem-solving ability
Positive attitude and willingness to learn
Basic IT skills, including Microsoft Office and email
Ability to work independently and as part of a team
Interest in telecoms, technology, or technical support
Experience & Qualifications
No previous telecoms experience is required as full training is provided. Previous customer service or administration experience is advantageous.
Why This Role
This role provides hands-on experience in the telecoms industry, offering a clear pathway to develop technical knowledge and operational support skills in a growing sector.
This would be the ideal role for someone looking to get into 1st line support, or someone from a customer service background with an interest in IT/telecoms.
About Contract Personnel:
Contract Personnel are one of East Anglia’s longest-standing, leading independent recruitment agencies – established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search.
Contact Rosie or Hannah at Contract Personnel for more details today