Job Description
Reservations Consultant
Poole, Dorset£29,000 - £32,000 + BonusFull-time | Office-based
A growing accommodation provider is seeking a proactive Reservations Consultant to join its commercial team. This role sits within a busy, fast-paced department supporting corporate, healthcare, construction and insurance clients with their accommodation needs.
This is an excellent opportunity for someone with reservations, lettings, hospitality or strong customer service experience who enjoys converting enquiries, building relationships and working as part of a high-performing team.
The Role
Reporting to the Commercial Reservations Manager, you will:
* Handle inbound enquiries via phone and email, providing accurate quotes and guidance.
* Convert enquiries into confirmed bookings in line with pricing, availability and internal standards.
* Manage reservations from initial enquiry through to confirmation and handover to operational teams.
* Maintain accurate data across booking platforms, CRM and PMS systems.
* Follow established sales processes, response times and service expectations.
* Support the commercial team with administrative tasks, client follow-ups and reporting.
* Contribute to maintaining strong review scores and a positive brand reputation through professional communication.
About You
* Experience in reservations, lettings, hospitality, property, or a customer service-led office role.
* Confident communicator, comfortable managing client conversations over phone and email.
* High attention to detail with strong accuracy in booking and data management.
* Organised, able to handle multiple enquiries and work to deadlines.
* Familiarity with CRM or reservations systems and Microsoft Office.
* Team-focused attitude and willingness to learn from senior colleagues.
Benefits
* Additional leave
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Employee discounts
* Flexitime
* Health & wellbeing programme
* Referral programme