Company Description
Albany Insurance Brokers is a leading independent insurance broker serving premier commercial enterprises across the UK. The firm takes a collaborative, client‑centric approach, working closely with organisations to understand their operations and tailor insurance solutions that meet current and future needs. Clients benefit from the guidance of qualified, knowledgeable insurance professionals who are committed to reliability, professionalism, and integrity. The team focuses on building long‑term partnerships and delivering high‑quality service in a dynamic commercial environment.
Role Description
The Account Manager is a full‑time, on‑site role based in Leicester. This position is responsible for managing a portfolio of commercial clients, working in collaboration with the Account Executive to manage renewal cycles, mid‑term adjustments and general client queries. Day‑to‑day responsibilities include understanding client risk profiles, managing insurance policies, preparing and presenting proposals, and liaising with insurers to secure appropriate terms and pricing. The role also involves handling client queries, supporting the claims process in collaboration with our in‑house claims team, and ensuring documentation is accurate and compliant. The Account Manager will collaborate with colleagues across broking, underwriting, and support teams to deliver a consistent, high‑quality client experience and identify opportunities for account growth.
Qualifications
* Strong client relationship management skills, including stakeholder communication, expectations management, and a consultative approach to service.
* Experience in commercial insurance account handling, with the ability to assess risk, interpret policy wordings, and recommend suitable insurance solutions.
* Solid organisational and administrative skills, with attention to detail in documentation, policy schedules, renewals, and regulatory record‑keeping.
* Effective negotiation and influencing skills when working with insurers and clients to secure competitive terms and resolve issues.
* Proficiency with Acturis and MS365 software and keeping accurate client records.
* Relevant professional qualifications or equivalent insurance industry experience.
* Ability to work on‑site in Leicester, collaborating with team members while managing individual responsibilities independently.
* Prior experience in a brokerage or commercial insurance environment is highly beneficial.
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