Location
Middlesbrough, England
Weighbridge Operative & Office Administrator
HOURS OF WORK: 2002 hours per annum, 4 on 4 off shift days only.
JOB LOCATION: Middlesbrough
Company
With over thirty years of wood recycling and manufacturing expertise, Enva Wood Recycling prides themselves in being the market leaders within the wood waste industry. The business has expanded nationwide and has three sites throughout the UK with further expansion intended. The business believes in job satisfaction, hard work and strong team ethics; enabling effective provision of services and high customer service output.
Candidate responsibilities
1. To operate the computerised weighbridge, weighing all incoming and outgoing vehicles using the system Elemos
2. To facilitate with promoting the department services and assist with maintaining the customer base
3. Liaise with all drivers; generating necessary paperwork for goods in and out
4. To assist where necessary with haulage planning in liaison with the Transport Schedule.
5. Deal with customer queries both over the telephone and face to face, liaising with appropriate internal departments to resolve
6. Ensure that the key customer service elements are applied at all times; listen, sympathise, take action, rectify and follow up
7. Monitor the customer database and where necessary update relevant information; manually and electronically
8. Undertake data checks as and when required
9. Provide support with statistical and trend analysis of customer service information; to be included in monthly management reporting
10. Provide local assistance when required to the Human Resources, Purchasing, Front End and SHEQ departments
11. Attend relevant meetings as required to discuss work related developments or issues
12. Record keeping both paper based and electronically
13. Provide assistance with the production of mail mergers and Company mail shots
14. General office administration; to include letter/report writing, photocopying, faxing, filing/archiving and minute taking/typing
15. Maintain effective communication with Seniors, Peers and other staff internal and external to the organisation
16. Maintain effective communication with all customers; to include clear interpretation and response to spoken requests, verbal/written instructions and all relevant queries
17. Work within the key objectives and performance indicators required within your job role and department
18. To provide cover where necessary for direct colleagues and other departments and sites within the Group Companies in the event of absence
19. Assist with providing training to additional employees on data entry and Company systems in the event of your absence
20. Be responsible for personal development needs, undertaking training where necessary to fulfil and progress skills within the role
21. To be aware of cleanliness within your work and communal areas and that the ‘Clean as you go’ statement is enforced
22. To recommend and identify any improvements associated to work activities/the department area
23. Maintain confidentiality with regard to all aspects of Company and Customer information
24. Ensure that all Corporate Policies, Procedures and associated work activity Health and Safety documentation is adhered to
25. Actively report all near misses, incidents and accidents
26. In addition, the employee must be prepared to undertake any reasonable requests made to meet the business needs of the company
Candidate Attributes
27. Experience in a similar role
28. Flexibility, confidence and use of initiative are essential, as the role requires quick thinking and the ability to change plans at short notice, enabling the department to offer an efficient and effective service
29. Be flexible with shift patterns as work demands require