Job title:
Sales Clerk
Salary
: £34,744.00
Contract details:
Permanent
Location:
Victoria
Application closing date:
06/10/2025 23:59
Job Role
Working rotational shifts to provide a facility for customer assistance at the ticket office, offering a ticket sale and amendments service to passengers on behalf of coach operators. To give information on coach services by providing a meet and greet service within the sales area. When required assist staff and customers wishing to deposit their luggage at the Luggage Storage facility.
Key Accountabilities
* To make reservations for a range of coach operators and specialist travel related products through the use of computer and paper-based ticketing systems in line with VCS fair trading procedures.
* To provide a personal service in receiving and returning items of Luggage Storage from/to members of the public.
* To account for cash, debit/credit card payments and other financial documents (e.g. coupons) in accordance with VCS Shorts and Overs procedure and coach operators' guidelines.
* Carry out a range of administrative tasks when required to assist with accounting for shorts and overs, ticket stocks and stationary items are replenished.
* Provide assistance to customers purchasing tickets and provide a meet and greet information within the sales area
* To provide meal break relief for Luggage Storage to ensure it is fully operational during its opening hours, this to ensure deposits are securely and safely stored - through the use of security detection equipment - and can be accounted for at all times in accordance with TfL and VCS procedures.
* As required, and in accordance with day-to-day operations, be available to staff the enquiry desks and provide roving patrols to offer information related to coach services, facilities at the Coach Station and general enquires about onward public transport travel in London, the UK and abroad in line VCS local fair trading procedures.
Skills
Skills, Knowledge and Experience
* Well-practised, demonstrable communication skills, both oral and written,
* Proficient in the use of Microsoft Office products including Outlook, Word and Excel.
* Excellent customer service skills in a busy 24/7 frontline operational environment and ability to manage difficult conversations.
* Motivation to achieve quality results and to seek continual improvement.
* Good financial understanding and a meticulous approach to the completion of paperwork relating to ticket stocks and other products, and to the security of monies. (Essential)
Knowledge
* Education to GCSE or equivalent
* Knowledge of TfL and VCS objectives, policies and procedures – especially those relating those relating to cash handling.
* Practical Knowledge of the VCS operating model and revenue generation
* A geographical knowledge of the coach service network in the United Kingdom and of international services operating from VCS
* A detailed understanding of coach operators ticketing policies and procedures
* A conscientious approach to completion of tickets and paperwork and the accounting for cash and monetary documents.
* An excellent understanding of manual handling procedures and other applicable Health and Safety requirements.
Experience
* Working under pressure in a frequently changing front-line environment
* Achieving results with minimal supervision, resolving problems and reacting dynamically to challenging situations
* Selling in commercial front-line retail environment exercising judgement to reach appropriate solutions from both own experience and from standard responses
NPL Applications:
Applications to internally advertised roles can only be accepted from temporary workers who are on PAYE terms via agency, or PAYE via Umbrella Companies. Temporary workers who are paid through their own limited companies are not covered by the Agency Worker Regulations and are ineligible to apply. NPL's are not eligible to apply for secondment opportunities.
Application Process
* Please apply using your CV only
* Think carefully about the skills, knowledge and experience in the advert and cover this in your CV
* PDF format preferred and do not include any photographs or images
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:
Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel
We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.