INTERNAL ONLY: Triage Team Manager
Job description
This position is advertised internally for Powys County Council employees only
About the role:
The Triage Team Manager leads the operational front door of the Council’s homelessness service, ensuring timely, lawful and person-centred responses. They oversee daily management, quality assurance and continuous improvement, handling complex cases and managing demand and risk. The role drives practice change, supports effective pathways into prevention and rehousing, and plays a key part in
reducing temporary accommodation use while achieving Rapid Rehousing objectives..
About you:
You will be an experienced housing professional with a strong understanding of homelessness legislation and frontline delivery, confident in leading and motivating staff in a complex, high-demand service.
You will:
• bring credibility, authority, and consistency to decision-making.
• be confident in challenging practice and changing behaviours where required.
• balance empathy with robust, lawful decision-making.
• be resilient, organised, and able to manage competing priorities.
• role model the Council’s values through your leadership style to encourage similar ‘buy in’ from others.
What you will do:
This is a key management role within Housing Communities, operating at the interface between frontline delivery and strategic oversight.
The Triage Team Manager is accountable for ensuring that:
• Initial homelessness assessments and decisions are legally compliant and consistently applied.
• Households receive the right intervention at the earliest possible stage.
• operational pressures at triage are actively managed and escalated
appropriately.
• Practice supports improved outcomes and reduces system pressure.