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Claims Handler Role at Dynamic Loss Adjusting Organisation
An experienced Claims Handler is required to join a dynamic loss adjusting organisation providing building claims solutions on a nationwide basis. You will be part of a busy and vibrant claims handling team, managing your own caseload of new and existing property claims.
Key Responsibilities:
* Answer incoming telephone calls and handle electronic instructions.
* Liaise with customers, clients, and insurers via telephone, email, and written correspondence.
* Handle and resolve technical questions related to insurance claims.
* Monitor the progress of claims within strict deadlines.
* Assess claims to determine liability and make decisions within delegated authority.
* Manage appointments and coordinate with third-party suppliers such as building networks, drying/restoration, and flooring providers.
Experience Required:
* End-to-end Buildings/Property Claims handling experience - Essential
* Excellent customer service skills in a telephone environment - Essential
* Ability to work within targets - Essential
* Diary management experience - Essential
* Experience in booking and arranging appointments - Essential
* Ability to manage and prioritize workload - Essential
* Experience handling challenging situations and complaints - Essential
* Strong empathy skills to support customers experiencing loss or damage to their homes due to fire, flood, or water impact - Essential
Salary & Benefits:
* Up to £28,000 per annum
* Flexible benefits including 25 days holiday plus the option to buy additional days
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