Position: Hotel Operations Manager
Location: Bromley
Salary: £39,000 – 45,000
This Hotel Operations Manager is a senior operationally focused role with responsibility for the smooth day‑to‑day running of our site and Food & Beverage Operations. The Hotel Operations Manager will be highly visible on site, leading from the front, setting F&B standards, and ensuring an excellent experience for members, guests, and banqueting guests.
The Hotel Operations Manager will play a key role in driving service quality, team performance, operational efficiency, and commercial results across a busy events focused business with multiple bars and banqueting facilities including grounds for large outdoor events.
Hotel Operations Manager Key Responsibilities
* Oversee daily hospitality, bar, and event operations, ensuring high standards
* Lead, recruit, train, schedule, and manage bar and event teams
* Act as a site key holder, responsible for opening and closing procedures
* Plan, coordinate, and deliver events
* Manage stock control, ordering, deliveries, suppliers, and inventory systems
* Oversee cash handling, tills, EPOS systems, and operational reporting
* Monitor sales performance, labour costs, margins, and operational budgets
* Drive profitability through effective cost control and efficient resource planning
* Handle member and guest queries professionally and effectively
Hotel Operations Manager Qualities
* Proven experience in hospitality F&B operations, bar management, events management, banqueting or a similar senior operational role
* Strong people leadership skills with the ability to motivate and manage teams
* Commercially aware with experience managing costs, margins, and operational performance
* Highly organised, resilient, and comfortable managing multiple priorities
* Hands‑on, proactive, and solutions‑focused
* Flexible to work evenings, weekends, and live events as required
Hotel Operations Manager Rewards
* A senior, visible role within a respected and evolving venue
* The opportunity to shape operations, standards, and team culture
* Exposure to a diverse events programme and a growing hospitality offer
* Supportive senior leadership and scope for future progression
* Staff discount
* On‑site gym
* Enhanced sick leave after probationary period
* On‑site parking
* Company pension
We are an equal opportunities employer, we welcome applications from candidates of all races, genders, ages, religions and beliefs, sexual orientations, and people with disabilities.
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