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Job: Store Crew
Location: Stirling
Job Type: Permanent, Part-time
Who are we?
For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.
Equality and inclusion isn't an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.
Role Overview
You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will learn about our products to assist customers effectively, ensuring a positive shopping experience.
Role Responsibilities
* Greet and thank customers warmly, ensuring they have a memorable experience
* Provide exceptional service and help customers find suitable products for in-store and multi-channel sales
* Process sales, orders, and refunds efficiently at the tills
* Assist with deliveries and stock replenishment on the shop floor
* Maintain shop floor and back-of-house tidiness
* Stay updated on company activities and promotions
* Support floor moves, sale setups, and launches
* Follow all FatFace policies and GDPR procedures
Competencies
* Deliver excellent customer service focusing on customer needs and satisfaction
* Show passion and enthusiasm for the FatFace brand, embodying our values
* Align with the company's social and environmental mission and support impactful actions
* Provide a genuine, authentic approach in interactions
* Act with integrity and show interest in others
* Respect and value team members, fostering positive relationships
* Engage actively in team activities and initiatives
* Use humor appropriately and tailor interactions to individuals
* Promote multichannel shopping options proactively
* Maintain operational standards across deliveries, visual merchandising, health and safety, housekeeping, and stock management
Experience
* Customer service experience is desirable but not essential
* Strong interpersonal and communication skills
* Positive attitude and proactive mindset
* Ability to work effectively under pressure
* Confidence to take initiative and work independently when needed
* Team-oriented approach
* Good time management skills
Benefits of working with us
* 25 days holiday plus bank holidays
* Generous monthly discount allowance
* Perkbox access from day one, offering discounts, wellbeing content, and more
* Thrive learning system with extensive training resources
* Dental insurance (employee-funded)
* Pension scheme
* 24/7 EAP support (UNUM/Retail Trust/Fashion Textiles Support)
* Sick pay allowances
* Sabbatical leave based on service
* Enhanced family-friendly policies, including maternity leave
* Refer a friend scheme
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