Job Description
Portfolio Credit Control are delighted to be partnered with a well established and ever-growing company who specialise within professional services. We are currently growing the Credit Control team due to continued business success and are looking to speak with hardworking and professional individuals who are keen to have the opportunity to work within a prestigious organisation.
* The position is suitable for an individual who is bright, confident, positive and an excellent communicator.
* You will need to bring a minimum of three years' experience in either a Credit Control, Customer Service role and be capable of working in a fast paced and dynamic but supportive team
* The post holder will appreciate and be able to rise to the challenge of delivering the expected performance as an active team member.
* Focusing not just on excellence in cash collection but also delivering targets in an environment of exceptional service and client care.
* A pragmatic, commercial approach to problem solving and excellent negotiation skills are all prerequisites for this rewarding role.
Day-to-Day Responsibilities
* Take full responsibility for your own daily call schedule of overdue client accounts.
* Delivering an expected 60 collection tasks every day, of combined call and email activity.
* Handling payment and service queries principally by telephone, but also by email and letter.
* Providing an excellent service when engaging with the client, handling client enquiries and making the necessary notes on our systems to maintain accurate and timely records.
* Processing debit/credit card payments.
* Liaising with Client Experience and Client Retention departments whilst also adhering to internal processes, to ensure clients' accounts operate as smoothly as possible.
* Identifying and actioning all potential retention opportunities including Direct Debit reinstatements.
* Complete requests for client account adjustments when required.
INDCC49612BR