WoolpitHealth Centre is looking for an enthusiastic, motivated and hardworking Medical Receptionist to join our busy evolving Reception Team. This is a great opportunity for those already working in a healthcare setting who wish to work within primary care or for those who wish to start a career as a Medical Receptionist.
The role of Medical Receptionist is to support the clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team such as physiotherapists and mental health nurses. Duties will include dealing with patients by telephone and face to face whilst providing administrative support to assist with the day‑to‑day running of the Health Centre.
The successful candidate will be flexible and reliable with the ability to work under pressure to complement our experienced and dedicated Reception Team.
Working hours for this post are as follows:
20 hours per week
Monday - 8am until 6pm with a 1 hour unpaid lunch break
Tuesday - 8am until 2pm
Wednesday - no core working hours
Thursday - no core working hours
Friday - 1pm until 6:30pm
Main duties of the job
To ensure that an effective and efficient reception service is provided to patients and any other visitors to the practice.
Todeal with all general enquiries and explain surgery procedures.
Answering the telephone and call navigating to appropriate clinicians or healthcare professional depending on the presenting condition.
Booking, amending and cancelling patients appointments, ensuring optimum efficiency of the appointment system.
Monitoring and processing Anima requests alongside the Triage clinician.
Accurately maintaining patient database and records.
Opening up/locking up of practice premises and maintaining security.
Processing and distributing incoming mail.
To take messages accurately and pass on information.
Filing and retrieving paperwork and medical records as necessary.
Assisting patients with support on use of medical platforms such as NHS app and Anima.
About us
Why work for us?
Based in the Suffolk village of Woolpit, the Health Centre aims to provide:
the type of care that we would expect for ourselves and our own families.
We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east.
We pride ourselves on the high standards of our care we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK.
Our 5 GP partners and 8 non-partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose-built premises.
Benefits of working for Woolpit Health Centre include:
* Attractive rates of pay with annual pay review (not agenda for change)
* Regular one-to-ones to aid good communication
* Generous annual leave entitlement
* Voluntary overtime when available
* Plenty of training opportunities
* Membership of the NHS contributory pension scheme
The NHS Pension Scheme is a defined benefits scheme.
Life insurance
Family benefits including an adult dependents pension and children's pension
Ill health benefits
* Free uniform
* Option of NHS discount and Blue Light Card for retail/dining/holidays etc
Job responsibilities
To ensure that an effective and efficient reception service is provided to patients and any other visitors to the practice.
To deal with all general enquiries and explain surgery procedures.
Greeting and directing all patients.
Answering the telephone and call navigating to appropriate clinicians or healthcare professional depending on the presenting condition.
Booking, amending and cancelling patients appointments, ensuring optimum efficiency of the appointment system.
Monitoring and processing Anima requests alongside the Triage clinician.
Accurately maintaining patient database and records.
Opening up/locking up of practice premises and maintaining security.
Processing and distributing incoming mail.
To take messages accurately and pass on information.
Filing and retrieving paperwork and medical records as necessary.
Accepting, issuing and handing out letters, forms, specimen bottles, results, ect.
Being part of a team and covering leave and sickness when required.
Resolving low level IT issues and reporting complex IT problems to the relevant organisation.
To carry out any reasonable duties requested by the Doctors, Practice Manager, Administration Manager or Reception Manager.
Personal Qualities
* Polite and confident
* Flexible and cooperative
* Motivated
* Problem solver with the ability to process information accurately and effectively, interpreting data as required
* Sensitive and empathetic in distressing situations
* Ability to work under pressure / in stressful situations
* Able to communicate effectively and understand the needs of the patient
* Punctual and committed to supporting the team effort
Experience
* Experience of working with the general public
* Experience of working in a primary care environment
* Experience of working in a healthcare setting
Skills
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Effective time management
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Ability to follow clinical policy and procedure
* Competent in the use of Office and Outlook
Qualifications
* Educated to GCSE level or equivalent
* Active signposting or Care Navigator training qualification
Other
* Flexibility within working hours to cover extra sessions for holiday and sickness
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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