Overview
Gourmet Burger Kitchen (GBK), part of Boparan Restaurant Group (BRG), is looking for a Front of House Team Leader to help create amazing guest experiences and support restaurant operations. If you’re passionate about people and leadership, this is your next role to lead the Front of House team.
Responsibilities
* Lead by example: motivate and support your team to deliver outstanding service, ensuring every guest leaves with a smile.
* Deliver exceptional hospitality: ensure every guest receives a warm welcome, seamless service, and a memorable dining experience.
* Support the management team: take charge in the absence of the Restaurant Manager, keeping things running smoothly and efficiently.
* Keep things flowing: manage bookings, oversee table service, and maintain a great atmosphere during busy shifts.
* Training and development: help train and develop team members, ensuring they have the skills and confidence to succeed.
* Maintain standards: uphold GBK’s high service and cleanliness standards, ensuring a safe and enjoyable environment for both guests and the team.
What You’ll Bring
* Customer service passion: a natural people person who loves engaging with guests and making their experience special.
* Leadership skills: previous experience in a hospitality or restaurant setting, with the ability to inspire and guide a team.
* Problem-solving mindset: ability to stay calm and think on your feet during busy service periods.
* Organisational flair: great attention to detail to manage shifts, team performance, and restaurant flow effectively.
* Energy and enthusiasm: a positive, can-do attitude that keeps the team motivated and guests happy.
What’s in It for You
* Feast on 50% off your total bill for you and 5 friends across all our brands—because great food should be shared!
* Unlock exclusive discounts on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
* Stock up on favourites: enjoy 20% off at Carluccio’s retail gift shop & deli.
* Get paid when you need it with Wage Stream, offering access to advanced pay.
* Refer friends and earn with our bonus scheme.
* Skyrocket your career: excellent opportunities for career development across our diverse brand portfolio.
* Work your way: flexible working opportunities to suit your lifestyle.
About BRG
Boparan Restaurant Group (BRG) is a growing hospitality group committed to delivering a memorable guest experience and an excellent working environment.
Core values
* Honest – Acting with integrity in everything we do.
* Hardworking – Giving our best, every day.
* Hungry – Always striving for growth and excellence.
* Heart – Caring deeply about our people, our guests, and our communities.
Skills
* Fast-paced experience
* Leadership
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Restaurant Management
Industries
* Restaurants
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