Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our restaurants, including providing tasty food, ensuring food hygiene, mentoring our Restaurant Customer Advisors, and supporting the management team.
Responsibilities
* Supporting and coaching staff, deputising for management when needed
* Providing excellent customer service by assisting customers with transactions
* Collaborating with the team to ensure efficiency, coverage, and high service standards
* Driving sales through customer interactions and promoting the Dobbies Club membership
* Ensuring compliance with operational procedures and maintaining standards
* Handling customer queries with product knowledge, including allergies and dietary requirements
* Maintaining cleanliness and upkeep of the restaurant
* Taking on keyholder responsibilities as required
Who We Are Looking For
* A passion for food, hospitality, and delivering a great customer experience
* Experience in a customer-facing role with supervisory experience
* Food safety qualifications are a plus but not essential
* Ability to work well in a team, build relationships, and stay positive
* Punctual, well-presented, and proactive
* Eager to learn and develop new skills
* Thrives in a busy, fast-paced environment
* Embodies our values: teamwork, continuous improvement, positivity, passion for gardens, and customer focus
What We Offer
* Generous annual leave with flexible holiday options
* Uncapped store discounts, including 50% off in restaurants, 25% in the Garden Centre, and 10% in food halls
* Access to Wagestream for financial wellbeing support
* Support from Retail Trust, including confidential support, virtual GP, and counselling
* Development opportunities through Dobbies Academy
* A passionate, diverse, and dedicated team culture
About Us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. We celebrate garden living year-round, showcasing our own and branded products, and offering events and community experiences. Many stores feature a restaurant or coffee shop for relaxed dining. We are committed to being a great place to work, encouraging our colleagues to be their best and celebrate successes together.
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