Soft Services Manager – Scientific
The Opportunity
An exciting opportunity has arisen for a Soft Services Manager to take ownership of cleaning and support services within a highly regulated healthcare environment. This role plays a vital part in ensuring cleanrooms, controlled spaces, and general areas are maintained to the highest possible standards of cleanliness, safety, and compliance.
What You’ll Be Responsible For
Ensuring Standards
* Take full responsibility for cleaning operations within cleanrooms and controlled environments
* Maintain strict compliance with all regulatory and hygiene requirements, ensuring full audit readiness
* Create, review, and implement SOPs relating to cleaning activities
* Monitor environmental standards, including contamination control and particulate levels
* Work collaboratively with Quality Assurance teams to uphold compliance
Managing Soft Services
* Oversee a range of services including cleaning, waste disposal, pest control, laundry, and hygiene
* Maintain consistently high standards across both clinical and non-clinical settings
* Manage specialist cleaning activities such as terminal cleans and decontamination procedures
* Organise and deliver scheduled deep cleaning programmes
Leading and Developing Teams
* Manage and support cleaning teams and supervisors to deliver excellent service
* Ensure all team members receive appropriate training in infection control, and health & safety
* Carry out performance management and encourage a culture of accountability and improvement
Health, Safety & Infection Control
* Ensure all operations align with current health & safety legislation
* Conduct risk assessments and maintain safe working practices
* Investigate incidents thoroughly and implement preventative measures
Auditing & Continuous Improvement
* Perform regular quality checks and internal audits
* Maintain accurate documentation and cleaning records
* Support external inspections and regulatory audits
* Use audit outcomes to drive service enhancements
Operational & Stakeholder Management
* Deliver services in line with agreed KPIs and SLAs
* Provide reporting on performance and service delivery
* Manage staffing, scheduling, budgets, and cleaning resources effectively
What We’re Looking For
* Demonstrated experience in a Soft Services or Facilities Management role within regulated industries such as healthcare, pharmaceutical, or GMP environments
* Proven leadership and team management capability
* Solid understanding of health & safety requirements
* Experience with audits, compliance processes, and quality systems
* Strong interpersonal and communication skills
Qualifications
* IOSH or NEBOSH qualification (desirable)
Personal Attributes
* High attention to detail with a commitment to excellence
* Well-organised with strong problem-solving ability
* Comfortable working within strict regulatory frameworks
* A proactive leader who develops and supports others
* Driven to continuously improve standards and performance