At HSS ProService Marketplace, our Fulfilment team is at the heart of connecting customers with trusted supplier partners. As a key part of this dynamic group, youll gain in-depth knowledge of our products and processes, forming close relationships across our operations network to ensure customers receive what they need, on time and in budget.
Responsibilities
* Handling all customer requests within agreed SLAs and supporting any logistics queries
* Making recommendations to customers and supporting the ordering process
* Coordinating third-party carrier movements to ensure timely deliveries
* Prioritising preferred suppliers in line with contracts, aiming to maintain positive margins
* Negotiating with suppliers when needed to optimise contract costs
* Educating customers on our diverse divisions to enhance service value
* Meeting and exceeding key KPIs, including job completion rates and margins
Qualifications
* Strong customer service experience and logistics knowledge
* Excellent communication skills for building lasting relationships
* Proven multitasking abilities and attention to detail
* Resilience and tenacity to thrive in a fast-paced operational environment
Hybrid Working Pattern - Various Roles
What you’ll get back
* Join a forward-thinking team that’s committed to transforming how businesses operate, using the latest technology and a bold vision.
* If you’re passionate about being part of an industry disruptor, this is the place to build your career.
* Annual leave on your birthday to spend as you wish and one paid volunteering day each year to give back to your community
* Training and development opportunities to grow your career and skills
* Wellbeing and healthcare support — at work and at home
* A culture of revolution, driving digital change in a traditional industry
* Discounts and cashback on a range of perks including gyms, restaurants, and shopping
* Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more
Different Perspectives, One Platform — we welcome diverse ideas and experiences. If you’ve got the skills and the drive, we want to hear from you. If you have questions, email us and one of our team will be happy to help.
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