Key details
Location: Byres Road, Glasgow
Hours of work: Saturday 10am – 2pm (4hrs) and Sunday 12pm – 3pm (3hrs)
About the role
We are looking for someone friendly, organised and people-focused to join our Glasgow West End team. This role is weekend-only with the option to pick up extra hours for holiday cover when available. You’ll handle enquiries, book viewings, support buyers and sellers, and help create a positive experience for everyone who walks through the door, calls or emails the branch.
About you
This role is ideal for someone with a genuine interest in property and a passion for providing exceptional customer service. No previous property experience is required; full training will be given. You\ll take a proactive approach to personal development, continuously building your skills.
Key responsibilities
* Act as the first point of contact for all enquiries (phone, email, in person).
* Arrange property viewings and valuations, scheduling diary appointments as required.
* Respond to Home Report, brochure, and property information requests promptly.
* Match new properties with potential buyers, following up via phone and email.
* Build strong ongoing relationships with clients through regular communication.
* Promote wider Rettie Group services to encourage internal referrals.
* Maintain accurate records through proactive use of the sales database (Reapit).
* Support the team in ensuring all regulatory compliance requirements are met.
* Contribute to the team\s marketing activity, including social media content, direct mail campaigns and encouraging online reviews.
Key requirements
Essential
* A proactive and positive attitude and a commitment to delivering exceptional service
* Strong customer service and organisational skills
* Confident IT user, including MS Word & Outlook
Desirable
* Knowledge of the residential property market
* Driving Licence (or working towards obtaining one)
* Previous experience of using Reapit or another CRM system
Competencies
* Customer Focus
* Collaboration
* Communication
* Problem Solving and Innovation
* Planning and Organising
* Positive Mindset
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