Salary: £28,000 - 37,000 per year Requirements: This role is technical, so an IT qualification or degree is required. Knowledge and experience with Application Support, Windows, Databases, and Remote Access Tools are essential. I am looking for a hands-on and enthusiastic person who is quick to learn. Experience working with service desk ticketing tools, specifically Jira. I need someone who can work effectively with a high degree of autonomy. Excellent interpersonal and communication skills are necessary, and a passion for working in a fast-paced environment is important. Responsibilities: I will require you to take incoming support calls from customers and provide assistance as needed. It is crucial that you monitor incoming support tickets and ensure response within the agreed SLAs. You will need to analyze customer issues, diagnose problems, and resolve them where possible. If necessary, you will escalate issues for assistance from the development team. I expect you to maintain, track, and close support issues using Jira. You will be responsible for installing and customizing applications for new customers. Running training sessions for new users will also be part of your role. Lastly, you will test bug fixes released by the development team before delivery to the customer. Technologies: Support JIRA Windows More: At our company, we develop and support solutions that help the NHS make data-driven decisions. Our goal is to enable frontline healthcare workers to make safer, more informed choices and empower patients to engage with their care effectively. We are building a team of experienced, collaborative support engineers to provide enterprise-level assistance. With many customers relying on our products, we ensure they have an excellent experience by offering close support. We are a friendly and open-minded team, seeking individuals who will thrive by collaborating and implementing improvements in our support approach. last updated 5 week of 2026