Customer Service Representative/ Weekend Customer Service
Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a part time basis of 15 hours per week, working only at weekends.
This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment delivering outstanding customer experiences to vulnerable customers.
You must be available for 2 weeks training Monday - Friday - 9.30am - 5pm for the first two weeks for training.
Benefits and Package for Customer Service Agent:
Salary: Pro Rata £9,601.80 Per Year with bonus up to 20% (£24,004.50 Full Time Per Annum)
Hours: Saturday and Sunday - 15 Hours Per Week
Contract: Permanent
Location: Norwich - Hybrid
* 99 hours annual leave holiday increasing with length of service.
* Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
* 24/7 employee assistance programme with an easily accessible app!
* Family and friends' discounts on our services & products
* Pension Scheme, up to 3% Company matched
* Free on-site parking
Key Responsibilities of Customer Service Representative/Weekend Customer Service:
* Providing excellent customer service via calls, emails and live chat.
* Receive and respond to queries via email and over the phone
* Working with all departments to ensure quality and accuracy is maintained throughout
* Resolving customer issues raised through inbound calls
* Outbound calling customers to follow up on their enquiries
Key Skills and Experience of Customer Service Agent/Weekend Customer Service:
* Have an excellent telephone manner
* Can build rapport with customers along with being patient and empathetic
* Are reliable, trustworthy and motivated
* 1 Year experience in customer facing role and display great customer service skills
* Comfortable using a CRM although training is provided
If you have the relevant skills and experience as a Customer Service Representative and are interested in the position, please apply now!
Red Recruitment (Agency)