UCCE Consultant - SC Cleared
+ 9 month initial contract
+ £560 to £625 per day
+ Hybrid working out of Berkshire
+ Inside IR35
Key Skills:
+ UCCE
+ WxCCE
+ SC Cleared
We are looking for a skilled UCCE Engineer to join our team and take ownership of Cisco Unified Contact Centre Enterprise environments. You'll be responsible for designing, implementing, supporting, and optimizing enterprise-level contact centre solutions. This role requires a mix of technical expertise, troubleshooting skills, and stakeholder engagement to ensure seamless, resilient, and scalable voice/contact centre operations.
Key Responsibilities
Design, configure, and deploy Cisco UCCE solutions including ICM, CVP, CUIC, CUCM, and Finesse.
Manage integrations with third-party systems (WFM, CRM, CTI, SIP gateways, etc.).
Monitor and troubleshoot voice infrastructure, ensuring high availability and performance.
Perform regular upgrades, patching, and capacity planning.
Support end-to-end call flows, routing scripts, and reporting solutions.
Create and maintain technical documentation, diagrams, and knowledge base articles.
Collaborate with business and IT stakeholders to gather requirements and deliver scalable solutions.
Provide tier-3 support for complex incidents and root cause analysis.
Ensure compliance with security and data governance standards.
Required Skills & Experience
Proven experience working as a UCCE Engineer in enterprise environments.
Strong knowledge of Cisco UCCE components: ICM, CVP, CUIC, CUCM, Finesse.
Proficiency in scripting and call routing strategies.
Solid understanding of SIP, VoIP, and telephony protocols.
Experience with CTI integrations and multi-channel contact centre solutions.
Good troubleshooting skills across network, voice, and application layers.
Cisco Webex - WxCCE
Familiarity with Windows Server, SQL Server, and Active Directory in a UCCE context.
Ability to work under pressure and resolve issues in mission-critical environments.
Desirable Skills
Cisco certifications (CCNP Collaboration, CCIE Collaboration, or equivalent).
Knowledge of Genesys, Avaya, or other CCaaS platforms.
Exposure to cloud-based contact centres (Webex CC, Amazon Connect, Five9, etc.).
Experience with automation tools, scripting (PowerShell, Python), or APIs