Overview
In this role you will professionally welcome customers as they arrive and leave leisure centres, demonstrating the Thrive values at all times. You will deal with customer service enquiries through different contact channels; advising customers using detailed product knowledge to ensure they receive the right experience, and supporting the wider team to recruit and retain customers. You will also undertake administrative tasks using various systems, including CRM and payments, to ensure that the customer's experience is excellent.
Responsibilities
* Welcome customers as they arrive and leave leisure centres, representing Thrive values.
* Answer customer service enquiries via multiple contact channels and provide informed guidance to ensure a high-quality experience.
* Support the wider team to recruit and retain customers.
* Undertake administrative tasks using systems including CRM and payments to ensure an excellent customer experience.
Qualifications
* NVQ Level 2, or equivalent, in a relevant area.
* Where roles are customer facing and speaking to the public is required, demonstrate the ability to speak fluent English. This is a requirement under Part 7 of the Immigration Act 2016.
Equal Opportunities and Inclusion
We are a proud equal opportunities employer and recognise that a diverse, talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services. We are committed to ensuring that our employment policies and processes are fair and equitable to all. We welcome job applications from everyone, and successful candidates are considered only on their skills and ability to do the job. As a Disability Confident Leader, we encourage applications from disabled people and provide support throughout the recruitment process.
Take a closer look: https://www.durham.gov.uk/article/26899/Equality-diversity-and-inclusion-in-our-workforce
Rewards and Benefits
* Competitive salaries and 27 days holiday per year rising to 32 days after five years continuous local government service.
* Option to purchase up to 10 additional days annual leave per year.
* Excellent work/life balance through schemes including job sharing, compressed hours and flexi-time (allowing up to 13 flexi days per year).
* Hybrid working (home and office working).
* Excellent contributory career average Local Government Pension Scheme (LGPS) with top up options - Salary Sacrifice Shared Cost AVC scheme and standard AVC scheme for members of the LGPS.
* Wellbeing Portal and access to an Employee Assist Scheme.
* Wide range of learning and development opportunities including professional qualifications, coaching and mentoring.
* Employee Benefits Portal and Lifestyle Savings Scheme (discounts across a host of major retailers).
* Discounted DCC gym membership.
* Staff networks run by staff for our staff, including Race Equality and Diversity, Disability, LGBT+, Armed Forces, Carers, Menopause.
* Trade Union membership.
* A range of other salary sacrifice schemes such as car leasing.
* Rewards and benefits are subject to individual terms and conditions.
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