Customer Service Professional
About the Role:
We're seeking a dedicated Customer Service Professional to join our team. As a key member, you'll be responsible for delivering exceptional service experiences to our customers.
Key Responsibilities:
* Servicing Customers: Provide timely and effective support to resolve customer queries and concerns.
* Team Collaboration: Work closely with colleagues to ensure seamless communication and efficient issue resolution.
* Continuous Improvement: Identify opportunities for improvement and contribute to implementing changes that enhance our services.
What We Offer:
* Generous Time Off: Enjoy a range of leave options, including annual leave, sick leave, and public holidays.
* Monthly Tips: Fairly shared service charge/gratuities paid on a regular basis.
* Discounts & Perks: Exclusive savings at various retailers, gyms, restaurants, and more.
* Wellbeing Centre: Access to resources supporting your physical and mental wellbeing.
* Health & Wellness Plans: Comprehensive coverage for dental, vision, and alternative care.
* Sustainable Commuting: Options for cycling or electric vehicle leasing.
* The Happy Hub: Our recognition platform for employee achievements and rewards.
A Culture of Care:
We foster an inclusive workplace where everyone's voice matters and real change happens through collaboration and open communication.
Sustainability Focus:
* Employee Champions: Active advocates for sustainability within our hotels and headquarters.
Equity and Inclusion:
We welcome talent from diverse backgrounds and perspectives, promoting equality in all aspects of our business.