Summary of role The Team Member is primarily responsible for providing outstanding service to each and every customer and to ensure all products are made quickly, safely and to the correct recipe while striving to keep our shops clean, warm and inviting. Reports to: Shop Manager Supported by: Assistant Manager & Team Leader Key Duties: To offer fast, friendly and efficient customer service to all customers at all times. Food & coffee: Ensuring the customer is served appetising and tasty products made exactly to the company’s recipe specification. To follow Mystery shopper guidelines & the sequence of service. Shop environment: Clean and welcoming shops with tidy and abundant displays. To always uphold the highest standards of food hygiene & safety. To ensure health & safety standards are always followed. To help & support new / trainee team members. Performance measures: Mystery Shopper results Health & Safety audit results Profit protection check scores EHO scores