Overview
Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Housing, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.
We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.
Role
Customer Service Advisors are being recruited for both part-time and full-time roles with a variety of shift patterns.
Responsibilities
As a Customer Service Advisor, you’ll deliver compassionate, accurate, and timely support across phone, email, and live chat. You’ll handle a wide range of queries—often related to housing, repairs, and sensitive personal circumstances—with empathy and professionalism. You’ll take ownership of each interaction, listen actively, and provide clear resolutions, helping build trust and confidence in our services.
Location and Hours
Location: Dereham office, Office Based. Hybrid working opportunities may be considered upon successful completion of probationary period.
Part-time shifts: 16.5 hours per week (including a 30-minute break) across two patterns:
* Monday to Wednesday, 07:30–13:30
* Monday, Tuesday, and Friday, 07:30–13:30
Full-time pattern: 37 hours per week with 7.5 hour shifts from 10:00 to 18:30, Monday to Friday, including a 60 minute break. One shift per week will start later at 10:30. These roles offer structured hours within a supportive and dynamic team.
Please specify the hours and shift you are applying for when submitting your application.
Requirements
Applications are welcomed from people with experience in a customer service role, ideally in a contact centre or similar environment.
Salary and Benefits
Salary: £26,732.16 per annum. FTE equivalent is £11,895.81 per annum plus a benefits package that includes:
* 25 days annual leave (increasing to 28 days with length of service), with ability to buy and sell leave
* Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards
* Death in Service Benefit
* Company Sick Pay
Additional benefits include:
* Opportunities for development (including apprenticeships, our Academy, and training options)
* Health and well-being programs and initiatives
* Empowerment (tools and systems to resolve issues)
* A Leadership Team that inspires, develops, and supports you
Application and Interview Process
Please apply via the company website. Attach your CV (MS Word or PDF) and provide a supporting statement outlining why you’re the right person for the job; quote Reference Number 3531 and state you are applying to be a Customer Service Advisor. You may also share a link to a 3-minute video supporting statement in the supporting statement box.
If shortlisted, you will be contacted within 14 days of the application close date via email. Check your email and spam folders regularly.
Interviews: Group assessment centre format, including a team-based task, a written element, and a shortened traditional interview. Allow up to 2 hours for the interview if shortlisted.
Closing Date: 3 September 2025
Interview Dates: 10 and 12 September 2025
Applications may be reviewed, and candidates invited to interview ahead of the close date. We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.
No Agencies please.
Customer Services Advisor – Reference Number 3531
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