Senior Information Technology Service Management (ITSM) Tooling Architect
Location: Predominantly Basingstoke and surrounding area (requirement to travel to other sites when needed).
Our purpose is to make the world more sustainable by building trust in society through innovation. Do you want to make an impact and change the way the world works? Do you want to collaborate and achieve together, leading committed, ITSM Tooling delivery teams, where teamwork is paramount? Are you a team player who is comfortable working on traditional and emerging ITSM technologies to produce credible solutions which delight our customers? This is your opportunity to make a real difference and help us achieve our ambitious goals.
As a Senior Information Technology Service Management (ITSM) Tooling Architect you will play a crucial role in ensuring continued delivery excellence in support of our customers Digital Transformation priorities. You will work as part of an Agile team reporting into the Solution Owner to produce design documentation on a wide variety of ITSM tooling solutions which vary in size and complexity. Working alongside a team of dedicated professionals, you will be driven to find better, faster, more effective solutions.
Working in Fujitsu Defence, you will need to demonstrate to customers and colleagues that you always work to the highest standards of data security. You will need to show others that you are an innovative individual who understands the requirements of technical design and deployment of IT systems in secure environments, and that you can deliver solutions of significant size and complexity. You will be required to produce designs and plans that give customers the confidence that Fujitsu understands and can deliver their requirements while keeping the design practical and cost effective for the customer and Fujitsu.
Your transferable skills and experience:
Extensive experience in the design, installation, configuration and customisation of various ITSM/ITIL/Service Desk Tooling technologies which should ideally include technologies from one or more of the following:
1. CA Service Desk Manager
2. BMC Remedy
3. BMC Helix
4. ServiceNow
5. Cherwell Service Management Software
6. Freshworks
7. ManageEngine
Extensive experience of working within the bounds of ITSM/ITOM/ITIL/eTOM processes, ideally, with accompanying certifications (. ITIL v4 certified).
Extensive knowledge and experience in the design and implementation of highly secure, highly resilient, large scale ITSM tooling solutions for cloud, on-premises and hybrid cloud solutions.
A working knowledge of general Information Technology Core infrastructure capabilities including:
8. Windows Server technologies
9. Active Directory and Group Policies
10. SQL and SQL Server Clustering
11. PKI Infrastructure and certificate management capabilities
General knowledge of scripting, applications development and data manipulation techniques including:
12. SQL Scripting
13. Powershell
14. JavaScript
15. REST Web Services
16. C#
17. Power BI
18. SQL Server Reporting
Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in Information Technology Service Management Tooling Design this could be the next opportunity for you.
Your benefits:
26 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme / virtual GP
Role dependent benefits: Private medical / company car or car allowance.