Job Description
Job Title: Service Advisor
Location: Singapore
Experience: 1–3 Years
Salary: Depends Upon Experience
Main Responsibilities:
* Greet customers and understand their vehicle service needs.
* Prepare job cards and explain repair/service details, timelines, and cost estimates.
* Coordinate between customers and the service/technical team for smooth workflow.
* Provide regular updates to customers on vehicle service status.
* Conduct post-service follow-ups and ensure customer satisfaction.
* Maintain accurate service records and handle service billing and payments.
* Promote additional services, maintenance plans, and offers.
* Resolve customer queries, concerns, and escalate major issues when needed.
Essential Qualifications:
* Diploma in Automobile Engineering or relevant discipline.
* 1–3 years of experience in a similar customer-facing role within the automotive industry.
* Knowledge of vehicle servicing and basic mechanical understanding.
Skills Required:
* Excellent communication and interpersonal skills.
* Strong customer service orientation.
* Ability to handle pressure and manage multiple tasks.
* Good problem-solving skills and attention to detail.
* Familiarity with service management software and CRM tools.
* Basic knowledge of automotive systems and components.