Technical Services Manager £45,000–£50,000 | Based in Stroud, Gloucestershire | Multi-site travel required Overview A growing technology services company is seeking an experienced Technical Services Manager to lead its technical support function across multiple locations. This hands-on leadership role is responsible for the delivery of high-quality IT services and projects, ensuring excellent support for both internal stakeholders and a broad client base. The position is primarily office-based with regular travel to regional sites and occasional visits to customer locations or project meetings. If you are a results-driven leader with a solid background in technical team management and IT project delivery—this could be your next career step. Key Responsibilities * Service Operations: Manage the day-to-day activities of the technical support team, ensuring timely resolution of service requests and adherence to customer SLAs. * Team Leadership: Mentor, guide, and support the development of the technical support team, driving performance and continuous improvement. * Customer Engagement: Lead regular service reviews to evaluate performance, address concerns, and identify opportunities for improvement. * Issue Resolution: Take ownership of complaint management, ensuring swift and satisfactory outcomes to maintain high levels of customer satisfaction. * Reporting: Deliver regular performance updates to senior leadership, providing insight into service metrics, project status, and operational risks. * System Integrity: Oversee system maintenance, upgrades, and compliance with cybersecurity best practices to ensure reliable and secure IT infrastructure. * Project Delivery: Manage and execute a range of IT projects including migrations, system rollouts, and technology upgrades, ensuring on-time, on-budget completion. * Stakeholder Collaboration: Work closely with other departments and external partners to identify and implement fit-for-purpose IT solutions. * Quality Control: Ensure rigorous testing and quality assurance processes are followed before deployment of all technology solutions. The Organisation A well-established and respected technology solutions provider offering connectivity, communications, mobile, and IT services to over 5,000 clients. The company prides itself on a practical, customer-first approach and a supportive internal culture. With a team of 60 professionals, they are committed to delivering technical excellence and approachable service. Benefits * Daily complimentary breakfast and fresh fruit * 25 days’ annual leave plus birthday off and bank holidays * Private medical cover after 1 year of service * Access to PerkBox discounts and wellness app * Annual flu vaccinations Ideal Candidate Profile * Experience: Minimum 3 years in technical support or IT service management, ideally within an MSP or similar fast-paced environment. * Leadership: Demonstrated ability to lead and inspire a technical team, with strong communication and mentoring skills. * Customer Focus: A detail-oriented and service-driven approach with the ability to build strong client relationships. * Project Skills: Solid background in IT project management and vendor coordination. * Technical Know-How: Good understanding of IT infrastructure, network management, and cybersecurity standards. * Analytical Mindset: Strong problem-solving capabilities, with the ability to assess complex issues and implement practical solutions. Interested? Ready to take the next step in your IT career? Are you a tech-savvy problem solver with a flair for cloud systems, Microsoft 365, and network infrastructure? Whether you're a skilled I.T. Support Engineer ready to step up or a Senior Engineer looking for broader hands-on experience, we want to hear from you. Send your CV to the G Force Recruitment team via CV Library. One of our specialist consultants will be in touch shortly. We take your data seriously. G Force Recruitment is fully compliant with the UK GDPR and Data Protection Act 2018