Guest Operations Specialist - Signature Aviation, Edinburgh FBO
Full-time, Permanent Contract
Salary: £29,000 per annum
Who we are:
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.
Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevatingthe communitieswhere we operateandempowering the next generation of aviation professionals.
Your new role:
As Guest Operations Specialist you will help coordinate the smooth running of our Edinburgh Airport base which includes liaising with aircraft operators, travel organizers, the airport authority, third-party suppliers, air crew, passengers and relevant authorities to co-ordinate the arrival and departure of our clients’ aircraft at the airport.
You will be the face of the business providing world class service to our customers, ensuring a smooth transition through our facility whilst safely delivering ground services to our customers’ aircraft, including towing and fuelling.
As you might expect a longer list of duties is in the HR file, but we can discuss this at interview stage, along with salary, benefits and everything else about this brilliant role.
About You:
* Ability to work accurately under pressure in an operational environment
* Excellent interpersonal skills
* IT Literate and proficiency in using Microsoft Office programmes – Word, Excel, PowerPoint etc.
* Additional languages are desirable
* Valid and clean driving licence
What We Offer:
Our people are extremely important to us, so we offer a benefits package designed to motive and reward you, whilst considering your overall wellbeing and all-important work/life integration.
* Enhanced holiday entitlement
* Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
* Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
* Healthcare Cash Plan (Medicash)
* Access to an Employee Perks platform (shopping discounts)
* Free on-site parking (no bus)!
* Full uniform provided
* Full access to LinkedIn Learning and ongoing Training & Development Opportunities
* Global Development Scheme Opportunities
* Mentorship schemes
* Recognition programme - performance, going above and beyond, service
* Volunteering / Charity Days
* Regular social events
* Enhanced Family Friendly Leave Policies
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