Department: Commercial - Sales & Account Management Location: Oxford, UK Description Are you enthusiastic about energy transformation? Do you enjoy being in a client-facing position and proposing worldwide Market Analysis solutions to leading companies, utilities, banks, and investment funds in the energy industry? Aurora is seeking an Account Executive to join our Commercial team. In this role, you'll drive sales and manage accounts for our energy market subscription and software services. We’re looking for someone with a strong commercial mindset, excellent communication skills, and a passion for Account Management. You’ll play a crucial role in client interactions and contribute to our growth in a dynamic, collaborative environment with opportunities for progression and innovation. Key Responsibilities Onboard customers to our services and strategically map out accounts to identify future opportunities. Track and improve engagement metrics to enhance client interactions and satisfaction, leveraging growth and developing strategies to enhance account value through cross-selling Aurora's full-service portfolio. Achieve and exceed net retention targets by fostering growth and addressing client needs effectively. Develop a deep understanding of several strategically important accounts by building strong relationships across multiple touchpoints. Maintain regular contact with key stakeholders, identify opportunities for growth, and proactively nurture new connections within the organization to enhance collaboration and drive long-term value. Drive account value growth by cross-selling and up-selling services and products globally to existing clients. Conduct sales demonstrations for our analytics services. Provide exemplary customer service, ensuring that deliverables are met and seeking opportunities to maximise engagement at a senior level. Process and support advisory opportunities. Lead complex negotiations involving multiple stakeholders, ensuring alignment on objectives, managing differing interests, and guiding discussions to secure mutually beneficial agreements. Maintain an opportunity pipeline using Salesforce CRM to track and report on opportunities and ongoing account plans. Guide new clients through the onboarding process, ensuring a smooth transition and setup. Ensure effective delivery of services (e.g., workshops, group meetings) to clients, maintaining high standards and satisfaction. Assist with invoicing processes to ensure timely and accurate billing. Identify opportunities for upselling additional services and products to existing clients. Proactively engage with clients, especially those with low usage metrics specifically pertaining to software services. Develop and maintain strong relationships with key clients, addressing their needs and enhancing their experience with our services. Skills, Knowledge and Expertise Required attributes: Demonstrated commercial acumen with a creative and intuitive approach to identifying impactful opportunities. Proven track record of managing a portfolio. Calm and adaptable in high-pressure and uncertain situations. Highly organised, persistent, and diligent. Proactive and versatile in adapting to an evolving and fast-moving industry. Ability to communicate and collaborate effectively with senior stakeholders. Strong commercial mindset with a proven track record in sales and account management. Excellent written, verbal, and interpersonal communication skills. Proven success in team-oriented environments. Passionate and curious about the energy transition. Fluent in English; proficiency in other European languages is highly desirable. Desirable attributes: 2–3 years of technical or subscription account management experience. Account management, and client relationship experience in energy related industry, subscription sales Account Management and Customer Success. Experience with Salesforce or other CRM system. Previous professional exposure to energy economics, power markets and power networks. What we Offer Some of the benefits we include are: Private Medical Insurance Dental Insurance Parental Support Salary-Exchange Pension Employee Assistance Programme (EAP) Local Oxford Discounts Cycle-to-work Scheme Flu Jabs At Aurora, we will consider all requests for flexible working. For most roles, the following types of flexibility are usually possible: a hybrid model of remote and in-office working and flexible start and finish times. Please talk to us during the interview about the flexibility we could offer, and we will be happy to explore the best available option for you. The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity. To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period.