Contract:
Location: Nottingham Head Office
Recruitment Partner: Anastasia Walker
What you'll be doing
The PA & Admin Support role provides high‑level organisational, administrative, and people‑focused support across Retail, Operations, Property, Franchise, Regions, and Store teams. The position acts as a central coordination point, ensuring leaders and regional teams are fully supported to operate efficiently and effectively.
Key responsibilities
Diary & Meeting Management – Retail Leadership Team and broader SLT as needed.
• Full management of complex diaries, including meetings, calls, store visits, venue bookings, and rescheduling.
• Organisation of team meetings, development days, divisional events, clinical days, and regional conferences.
• Preparation of store visit packs (scorecards, P&L, weekly sales) and attendance at visits/meetings as required.
• Serve as the diary contact point for Regional Managers and support external event bookings.
Travel & Expenses
• Arrange all travel: flights, trains, hotels, car hire, and research optimal travel routes.
• Submit and manage Concur expenses, upload receipts, maintain mileage logs, and resolve outstanding or queried claims.
People Administration
• Update PeopleAdmin for direct reports and store/region structures: contract changes, holiday corrections, sickness, MAT/PAT leave, absence.
• Complete PPFs, emergency payments, hierarchy updates, and change request forms (Welcome Bonus, Refer a Friend).
• Manage personal files, holiday planners, weekend working logs, and ensure holiday cover is arranged.
General Administration & Operational Support
• Manage leaders' inboxes during annual leave and ensure continuity with deputies.
• Set up and approve OneID and email accounts.
• Prepare spreadsheets, collect data, and request reports from People Information as required.
• Raise PO numbers and manage invoices.
• Support store/region admin: bonus queries, RAF/Welcome Bonus follow‑up, company expense clearing, and personnel record updates.
• Act as a central point of contact for Regional Managers, Store Leaders, and HRBPs for operational and admin queries.
What you'll need to have (our must-haves)
* Strong organisational and planning skills, with the ability to juggle priorities.
* Ability to manage high volumes of tasks while maintaining accuracy, with a strong attention to detail.
* Clear and professional communication with senior leaders, stores and external parties.
* Ability to take accurate, impartial notes in formal meetings
* Strong IT and system skills; Microsoft Office, PeopleAdmin, ConcurExperience raising Pos and resolving invoice queries.Compentence in handling sensitive perosonnel information securely.
* Confidence in troubleshooting store or regional admin queries..
Rewards designed for you
* Boots Retirement Savings Plan
* Discretionary annual bonus
* Generous employee discounts
* Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
* Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots Opticians and may not be accurate.
A bit about us
At Boots Opticians, we help everyone see what's possible, from our customers to our colleagues. We're a proud equal opportunity employer, and the diversity of our colleagues is so important to us, as we create a positive and inclusive workplace for everyone who steps through the door.
What's next
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon.
Be brilliant with Boots.
Keywords
personal assistant, opticians