Job Overview
We are seeking a dedicated and enthusiastic Hotel Assistant to join our dynamic team. The ideal candidate will play a crucial role in ensuring our guests have a pleasant and memorable experience during their stay. This position requires excellent communication skills, a friendly disposition, and a passion for providing outstanding guest services in all areas of a hospitality environment.
The role will include Housekeeping duties, Front of house duties, and cooking basic homemade recipes in our evening restaurant for our guests, as well as preparation for events taking place in the hotel.
Flexibility towards working hours is essential, evenings and weekends are required in this role.
Duties
* Greet guests upon arrival and assist with check-in procedures, ensuring a warm welcome.
* Provide information about hotel amenities, local attractions, and services available to guests.
* Handle guest inquiries and resolve any issues or complaints promptly and professionally.
* Maintain cleanliness and organisation in the reception area, kitchen, rooms, and lobby.
* Assist with phone calls, demonstrating excellent phone etiquette while managing reservations and inquiries.
* Collaborate with other hotel staff to ensure seamless service delivery across ALL departments.
* Support the management team with administrative tasks as required.
* Uphold the hotel's standards of hospitality and professionalism at all times.
* Housekeeping duties across the hotel
* Cooking for the Evening restaurant and help with preparation for Events hosted by the hotel.
* Bar work will also be included on occasion
Requirements
* Previous experience in a hotel or hospitality setting is highly desirable.
* Basic cooking skills are desirable
* Food hygiene desirable but can be done in house.
* Bilingual or multilingual skills are an advantage, enhancing communication with diverse guests.
* Strong guest service skills with a focus on creating positive experiences for visitors.
* Excellent phone etiquette and interpersonal skills to interact effectively with guests and colleagues.
* Attention to detail across all departments, especially housekeeping to ensure the high standards expected of the hotel are met.
* Ability to work flexible hours, including weekends and holidays as needed.
* A proactive attitude with the ability to work independently as well as part of a team. If you are passionate about hospitality and enjoy working in a vibrant environment, we encourage you to apply for this exciting opportunity as a Hotel Assistant.
Job Type: Part-time
Pay: £13.00 per hour
Expected hours: 16 per week
Benefits:
* Company pension
* On-site parking
Experience:
* Hospitality: 1 year (preferred)
Work Location: In person