As the company growth accelerates, we are looking to recruit a competent full time Customer Services Supervisor. This is a great opportunity for a self-starter who can manage and develop efficient systems as the company quickly grows. The successful applicant will need to be hands on and willing to get involved in a variety of tasks, as dictated by the business need. Attention to detail, and a commitment to high quality customer service is essential. This is a role that would suit somebody who is flexible, loves wine and enjoys a variety of tasks with the opportunity to work in different areas of the business. You’ll be working directly alongside our Founder and Master of Wine, Victoria, and will have the opportunity to contribute to Buying tastings as well as Customer events, and attend our importer tastings too. The role is predominantly office based, in SW18, London.
Responsibilities include:
1. Order processing and tracking of courier deliveries
2. Liaising with customers and responding to their enquiries
3. Organising mail outs and assisting on marketing and social media initiatives
4. Packing of orders and receiving of deliveries
5. Assisting with product set-up on the website, including writing wine descriptions/tasting notes and bottle photography
6. General office management tasks and assisting with ad-hoc projects such as customer tastings, events, buying tasting tastings and others depending on the business need
Skills and Experience:
Essential
7. Strong communication skills both written and spoken
8. Excellent customer service
9. Proficient in Excel and good all-round computer skills
10. Ability to learn new systems and processes quickly
11. Ability to work independently to a high standard
12. Organised, with an eye for developing scalable processes
13. Good analytical skills
14. An interest in wine and food
Desirable
15. Experience in Mailchimp and websites
16. WSET qualified
Full time. A competitive salary, staff discount and pension is on offer. The role is office/warehouse based rather than a remote-working position.