A IT support company has need for an IT Support Technician to help support the technology team. The chosen technician will help support customers across the Norfolk and Suffolk region.
KEY DUTIES
* Provide technical support; answering support queries via phone, email & self service
* Supporting users via remote assistance, providing a high level of resolution at first contact
* To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process)
* To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected
* Respond to requests from users and help them resolve hardware or software requirements
* Support users in the use of IT equipment by providing necessary guidance and advice
* To escalate more complex calls having captured all relevant information in the ticket
CANDIDATE REQUIREMENTS
* Independent skills
* Team work skills
* Organisational skills
* Good written and oral communication skills
* Self-Motivated