Work Pattern
Week 1
Sunday 21:00-07:00
Thursday 21:00-07:00
Friday 21:00-07:00
Week 2
Thursday 21:00-07:00
Friday 21:00-07:00
Saturday 21:00-07:00
Under 18 disclaimer
This job role involves operating mechanical equipment relevant to the role, and applications from anyone under 18 cannot be considered. This ensures compliance with health and safety legislation and maintains workplace safety.
Please note that the £3.00 per hour unsocial premium applies only to hours worked between 22:00 and 06:00.
Join our team at M&S as a Customer Assistant in Operations, where you'll help keep our store running smoothly behind the scenes. We're seeking hardworking individuals who take pride in ensuring products are delivered, organized, and ready for colleagues and customers.
Your responsibilities include accepting deliveries, unpacking goods, and preparing crates to ensure the shop floor is fully stocked. Your efficiency and agility will help create a seamless shopping experience by maintaining product availability.
Our operations team ensures the store operates like clockwork, so you'll need to be proactive and adaptable.
Being digitally confident is essential. You will use our in-store systems to track deliveries, manage stock, and ensure products are correctly placed.
Teamwork is crucial. You will collaborate with colleagues across the store to support operations and foster an inclusive environment.
Flexibility is vital. You should be comfortable working across various operational tasks and adapting to the store's changing needs.
Are you ready? Apply now!
Purpose
To deliver a great shopping experience, we seek colleagues who prioritize customers and promote our products. As a key representative of the business, you'll help us improve continually by listening to and assisting customers.
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points
* Keep the store clean and shelves stocked
* Monitor and achieve daily sales targets, promotions, and opportunities
* Engage proactively with customers, understand their needs, and provide recommendations
* Build product knowledge to enhance sales and service
* Utilize digital tools and communication channels effectively
Key Capabilities
* High customer service standards
* Attention to detail and commitment to quality
* Open to feedback and continuous improvement
* Efficient workload management
* Strong communication skills
* Adaptability to change
* Ability to build positive relationships through listening
* Digital competence
Everyone's Welcome
M&S is committed to leading the retail industry into a sustainable and innovative future. We promote inclusion, diversity, and equal opportunities. We welcome flexible working arrangements and reasonable adjustments during recruitment. If needed, please share your requirements with us to ensure a fair process.
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