Job Description
Operations Manager
?? Dumfries & Galloway
?? Competitive salary (based on experience)
?? Full-time, Permanent
About the Opportunity
A well-established and reputable local business is seeking an Operations Manager to lead day-to-day operations, drive team performance, and ensure exceptional customer outcomes.
This role would suit someone experienced in people management, operations, and compliance who enjoys coaching others, improving processes, and ensuring high standards across all areas of the business.
Youll oversee a friendly and professional team spanning multiple office locations, working closely with senior management to deliver strong performance, sustainable growth, and regulatory excellence.
Key Responsibilities
Team Leadership & Performance
* Oversee daily workloads across Customer Service and Sales teams.
* Review and allocate incoming calls, emails, and CRM tasks to ensure timely completion.
* Coach, mentor, and develop staff through one-to-one meetings and performance reviews.
* Manage absence, holidays, and return-to-work processes effectively.
Operational Oversight
1. Maintain strong financial control including credit control management and complia...