CRM Manager – 12 Month FTC
Location: Hybrid, Central London, 3 days in office
We’re looking for a CRM Manager to join a forward-thinking retail business on a 12-month fixed-term contract. This isn’t just a standard CRM role, we’re looking for someone with experience in stand-alone CRM positions who can take ownership of the customer lifecycle, translate data into actionable insights, and create seamless, multi-channel communications that drive engagement, retention, and commercial impact.
Working closely with marketing and technical teams, you’ll be pivotal in bridging the gap between online and offline customer journeys, unlocking data opportunities, and shaping communications across email, SMS, direct mail, and web personalisation. This is an exciting opportunity for someone who thrives on shaping strategy while executing high-impact campaigns.
What You’ll Be Doing
Scope business requirements and identify communication opportunities across the full customer lifecycle
Propose multi-channel communication plans tailored to customer cohorts
Analyse available customer data and blend cross-channel insights to create joined-up experiences
Deliver quick-win activities while building longer-term CRM strategies
Develop and implement automated programmes with relevant segmentation and creative content
Establish testing and measurement frameworks to optimise customer engagement and value
Collaborate with technical teams to support offline and online customer journeys
Advise on campaign prioritisation and ‘next best action’ strategies
We’re looking for someone with:
Proven CRM, customer communications, or lifecycle marketing experience
Strong understanding of customer data, segmentation, and personalisation techniques
Experience managing multi-channel campaigns (email, SMS, direct mail, web)
Analytical skills with confidence in interpreting data and insights
Familiarity with CRM platforms, ESPs, and customer data management
A proactive, strategic mindset with a passion for delivering exceptional customer experiences
What’s in it for You
Competitive salary up to £70,000
Colleague discount and perks platform (cinema tickets, cashback, brand discounts)
Salary sacrifice pension
Employee Assistance Programme
Enhanced family leave and life assurance
Hybrid working with 3 days in our Central London office
If you’re ready to step into a CRM role where you’ll influence the full customer lifecycle, deliver high-impact campaigns, and help shape strategy, send your CV across today!
If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch