Estate Services Manager - Ground Maintenance
Location: Mosaic East, 4th Floor, 17 Addiscombe Road, Croydon, CR0 6SR
Start Date: ASAP
Contract Duration: 3+ months
Working Hours: Mon – Fri, 09:00 – 17:00
Pay Rate: £ 19.27 Per Hour
Job Ref: OR22288
Job Responsibilities
Lead and manage a team delivering high-quality ground maintenance services across a designated area.
Oversee contractors carrying out specialist works, such as tree maintenance.
Conduct regular estate inspections, ensuring communal areas are well-maintained and reporting repairs, hazards, or compliance issues promptly.
Ensure the safety of the team by enforcing risk assessments, health and safety training, and lone working procedures.
Respond to enquiries from residents and colleagues regarding estate services, providing clear and timely updates.
Conduct one-to-one meetings, manage performance, provide constructive feedback, and recognise achievements.
Plan and schedule seasonal project work to maintain service standards throughout the year.
Monitor and manage tools, equipment, and supplies to ensure efficient operations.
Ensure all work vehicles and machinery comply with Southern Housing policies and are properly maintained.
Collaborate with other frontline teams to improve resident satisfaction.
Carry out any other duties consistent with the role as required.
Person Specification
Must-Have Requirements
Experience in a ground maintenance or estate services environment.
Strong knowledge of health and safety, including risk assessments, COSHH, and lone working procedures.
Proven leadership and team management skills, including recruitment, training, and motivation.
Excellent problem-solving skills with a proactive approach to operational challenges.
Strong communication and interpersonal skills to build positive relationships with residents, colleagues, and contractors.
Attention to detail for estate inspections and reporting.
Clean manual driving licence (C1 not required).
Nice-to-Have Requirements
Understanding of service charges and value for money in estate management.
Experience managing contractors for specialist maintenance tasks.
Knowledge of housing or property management operations.
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