The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here. Find out more about the benefits of working at the University and what it is like to live and work in the Durham area on our Why Join Us? - Information Page. The Role and the Department Futures in STEM is an online academic and pastoral support programme for underrepresented Year 12 students who are considering studying Chemistry, Maths, Computer Science, Engineering or Physics at university. Students have the opportunity to take part in a variety of online subject specific tutorials, mentoring, guest lectures and activities designed to prepare them for university study and to help make sure they are ready to apply for, and succeed, in Higher Education. The programme administrator will be based in the Science Engagement Team (Faculty of Science) and will work with colleagues across the Faculty as well as central teams across the University. The programme administrator is a vital role for the Futures in STEM programme. The role will include maintaining accurate records of participant applications and attendance; arranging and trouble shooting online sessions on MS Teams; communicating with participants, tutors and mentors and monitoring shared mailboxes associated with the programme; organising guest lectures; supporting the programme team in developing, managing, updating and uploading programme materials (such as safeguarding and training materials); supporting the recruitment process for new cohorts of participants; overseeing and line managing tutors, mentors and interns, including completing timecards and supporting the delivery of training sessions; keeping the programme team up to date on the latest progress and making the team aware of any issues that need attention. As part of the Science Engagement Team, the programme administrator will also have other reasonable responsibilities outside of the Futures in STEM programme on an ad-hoc basis. These will include monitoring shared inboxes, managing social media, supporting event planning, managing databases and purchasing. The appointed Programme Administrator will work a hybrid work pattern (arrangements to be discussed with the line manager) in the Mountjoy Centre where the Science Engagement Team will be located from January 2026 onwards. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: • You'll receive 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days. The University closes between Christmas and New Year. • No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. • You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions. • Our on-site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5-16. • We provide wide-ranging health and wellbeing support including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme. • We offer all staff the opportunity to take part in volunteering activities to make a difference to the local community. • Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers). • If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications to IT skills, courses and apprenticeships. • We offer generous pension schemes with varying contribution amounts to help you plan for your future. Discover more about our total rewards and benefits package here. Durham University is committed to equality, diversity and inclusion Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. What you need to demonstrate when you apply To be considered for this role, here are the skills/experience we're looking for: Qualifications/Experience 1. Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience. 2. Experience of supervising a team, delivering customer-focused services. 3. Experience of managing time to meet deadlines and working under pressure without compromising on quality. Skills/Abilities/Knowledge 4. Good spoken and written communication skills. 5. Good digital skills including experience in using digital devices and apps including digital communication tools, Microsoft 365 applications and digital booking systems. 6. Knowledge relevant to the role ideally supported by relevant courses or certifications. 7. Committed to continuing professional development. 8. Ability to solve problems and resolve straightforward issues yourself and as part of a team. 9. Ability to provide advice and guidance to a range of colleagues and customers. How to apply To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don't forget to check if there is any weighted criteria (see above). While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview. Submitting your application We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails What you are required to submit: • A CV • A covering letter which shows examples of how you meet all of the criteria within the Person Specification Contact details If you would like to have a chat or ask any questions about the role, Nyla Drisdale-Gordon would be happy to speak to you at nyla.drisdale-gordon@durham.ac.uk or futures.instem@durham.ac.uk. Typical Role Requirements Here are the kind of activities that you'll be asked to undertake and ways in which you'll be expected to operate. Service Delivery • Show a commitment to equality, diversity and inclusion and the University's values. • Provide an excellent and timely service to our participants, tutors and mentors on the programme. • Use your experience and problem-solving skills to investigate and resolve routine issues relevant to your role such as troubleshooting MS Teams sessions, and provide information and updates to help your team find solutions. • Collect, organise and record data and information accurately and provide reports and analysis as required. • Promote positive wellbeing arrangements which benefit you and your team. • When carrying out your role, use and apply relevant professional and regulatory standards such as safeguarding children and GDPR. • Use standard office-based devices and applications MS Teams, Word, Excel and PowerPoint and other business systems to deliver services. • Update guidance on standard operating procedures followed by the team. • Understand and apply recognised industry standards to enhance the level of service being delivered. Teamwork and Supervision • Supervise and delegate tasks to other members of the team and make sure that they have been completed. • Explain systems and procedures to new starters and provide advice and guidance when required so that they know how to carry out their role. • Help to coach assigned team members and provide any ongoing training needs. • Help your colleagues to organise, plan and prepare for events and meetings and contribute to team planning activities. • Resolve queries and respond to requests for information and advice and bring any complex issues to the attention of more experienced team members. Communication/Liaison • Seek feedback from participants, tutors, mentors, and anyone else that you come across as part of your role on their requirements from your service to ensure that their reasonable expectations are being met. • Record information (e.g. attendance, registration for guest lectures, etc.) and respond to queries which you receive. • Liaise with staff in other areas to ensure that services are being delivered in an efficient and collaborative way. • Liaise with external [institutions and stakeholders to plan the delivery of services and events. • Any other reasonable duties. Useful links If you would like further information you may find the following will help https://futures-instem.webspace.durham.ac.uk https://www.dur.ac.uk/departments/academic/science/science-engagement/ Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data. When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.