On behalf of our client we are recruiting for a Learning & Development Assistant. This role is 20 hours per week with the potential of full time hours depending on business needs. They will be responsible for responding to managers and employees in line with organisational policies, procedures, and legal requirements. You will be responding to daily queries and escalating to the next level where necessary. You will work within the L&D team on apprenticeships, employee relations, employee engagement and community initiatives. You will build solid business relationships across the business ensuring that we provide a value-added service Apprenticeship Recruitment and Selection * Assist with all documentation required during the recruitment and selection process placing adverts, arranging aptitude testing, arranging interviews. Ensuring sound candidate management through to appointment. * Assist with creating contractual documentation in relation to appointments, liaising with relevant parties to ensure onboarding process is managed professionally. * Create documentation relating to variation of contracts. * Take an active part in apprentice recruitment, e.g. job fairs, open evenings, etc. Employee Relations * Manage employee relations to promote a high level of employee morale and motivation, demonstrating employees are manged consistently and fairly. * Provide advice when dealing with telephone/email/written enquiries and personal callers to P&D office. * Assist HR Department in relation to documentation for grievances, disciplinaries and other performance related matters. * Assist with the preparation of documentation for employment relations cases. * Ensure that best practice and legislation is adhered to. Training and Development * Ensure that the skills matrix is up to date and accurate, identifying any areas of concern. * Work with managers to complete the skills matrix and assist with the planning of ongoing training for all employees. * Assist in the design and delivery of development workshops in areas of HR best practice to enhance knowledge and skills of employees and management team. L&D Information System * Ensure that PAMS, Learning Management Systems or other applicable systems are updated accurately and timely. * If required prepare weekly, monthly, ad-hoc reporting and compilation of statistical information as required to support managers with continuous improvement * Maintain employee training records in compliance with data protection regulations. Other Duties * Assist in the updating of L&D policies, systems and procedures in line with legislative changes and best practice. * Develop standard operating procedures for L&D tasks. * Assist in the development of employee engagement activities. * Undertake all duties in line with General Data Protection and utmost level of confidentiality. * Ensure work is completed to meet the requirements of the ISO 9001 standard. ESSENTIAL CRITERIA: * 5 GCSE's including GCSE Grade C (or equivalent) in English and Maths and 1 years' experience working in an administrative / co-ordinator role. or * 2+ years' experience working in a dedicated administrator role. * Demonstrable experience of co ordinating onboarding for new employees. * Strong experience of utilising computerised systems to collate training information and create relevant reports. * Previous experience in organising events & training courses. Skills: Learning Support Admin support administration