The post holder will be required to act as a flexible administrative resource actively supporting patient pathway improvement projects across the Trust. The post-holder will have direct patient contact working with the wider multidisciplinary team to ensure that patient care is coordinated and delivered with minimum level of difficulty to our patients, in the service delivery of 18 week and cancer waiting time pathways and other performance targets. Any other duties commensurate with the grade and in line with the requirement of this post.
Please see the Job Description and Person Specification for further details.
To be responsible for the management of the patient pathway, from, referral to first outpatient appointment, through diagnostics, treatment planning treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process.
To have a sound understanding of 18 week and cancer waiting time targets, rules and procedures, and to work proactively to ensure that all targets are maintained.
The post holder should provide a weekly update to Service Managers so they are aware of any pathway delays or potential breaches of waiting times targets.
To routinely attend performance review meetings and ensure that agreed actions and outcomes are requested, documented and monitored.
To be responsible for booking and sending out-patient, admission/ pre-assessment appointment letters and telephoning patients as required.
At The Royal National Orthopaedic Hospital (RNOH), We Are Committed To Achieving The Best Staff Experience In The NHS. In The 2023 NHS Staff Survey, We Proudly
* Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
* Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
* Ranked #1 among all Acute Specialist Trusts for "We work flexibly."
At RNOH, we're committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.
Joining our organisation means enjoying a wide range of staff benefits, including:
* 24/7 access to wellbeing support through our Employee Assistance Programme.
* A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
* A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
* Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare
At RNOH, we are more than a workplace—we are committed to patients, to excellence and the wellbeing of our staff.
For further details / informal visits contact: Name: Nesha Patel Job title: Elective Access Manager Email address: Telephone number:
Working Hours Are
Monday 7.30am to 4pm
Tuesday 7.30am to 3.30pm
Wednesday 7.30am to 4pm
Thursday 7.30am to 3.30pm
Friday 7.30am to 1.30pm