Customer Service/Sales Support Representative Colchester - Office-based, full-time (37.5 hours per week) 25 days holiday plus bank holidays Free parking available Salary: £28,000 per annum + potential £500 yearly bonus About the Role We're currently recruiting for a Customer Service Representative to join a well-established, fast-paced business with over 20 years of success in its industry. This is a customer-focused and order processing role, ideal for someone who enjoys helping people and ensuring a smooth end-to-end customer experience. Your day-to-day responsibilities will centre around handling inbound enquiries, processing orders, and supporting customers through their buying journey. There are no outbound calls, cold calling, or lead generation required-this is a fully reactive customer support role. About You We're looking for someone with a positive attitude, great communication skills, and at least 2 years' experience in a similar customer service or office-based support role. You'll be a team player who's confident speaking with customers over the phone and via email, always aiming to deliver a high standard of service. You'll also be quick to learn product information and internal systems so you can handle orders accurately and resolve queries promptly. Key Responsibilities as a Customer Service Representative: Responding to inbound phone calls and email enquiries from cus...