Purpose of the role
* To own and manage the quality of the company smart meter data; identify and resolve any issues; and provide information to stakeholders.
Knowledge, Skills and Experience
The role holder must have:
* Experience and skill in managing and analysing large data sets. Working knowledge of Power BI and/or analytical software tools such as Alteryx, SSMS or equivalent.
* Strong visualisation, written and verbal communication skills (essential)
* A high level of organisation, attention to detail and time management
* Strong analytical skills with the ability to understand complex processes
* Ability to consistently work thoroughly and accurately; with the patience and tenacity to identify and address root causes of issues
* Experience in the use of Microsoft SharePoint for content management (desirable)
* An understanding of an Electricity Distributor functions
* An open approach to new and novel ideas.
Owing to the sensitive nature of some of the data, the role holder will be required to undertake enhanced security vetting.
Principal responsibilities of the role
* Monitor and report on current levels of assets within the Smart estate
* Manage the enrolment of new smart meters into the Smart Metering system.
* Identify, investigate and address those devices that have not processed via the auto enrolment process
* Issue commands to update specific features unique to the Smart device
* Frequent review and reporting on these to ensure they are tracked for continuity in volumes and allows irregularities to be marked and reviewed promptly
* Analyse enrolment and service request failures and discrepancies to identify common themes.
* Monitor smart meter behaviours and proactively identify issues or concerns:
* Monitor and analyse smart meter responses to Service Requests
* Monitor and analyse incoming Alerts to the system
* Identify meters which may appear non-responsive, raise incidents with the DCC and/or Supplier
* Work alongside Suppliers and DCC to identify resolutions and workarounds.
* Act as the business owner for the Smart Meter System
* Raise incidents with the service desk for any issues identified with the Smart Systems. Develop key metrics and analytic views to enable the successful management of a device estate which will eventually grow to approx. 2.4 million meters (currently 1.1 million)
Key measures (Performance Indicators)
* Resolution of identified smart meter issues
* Volume of smart meters fully enrolled
* Compliance with ADT warnings and breaches
* Timely delivery and accuracy of information for management and new use cases