Customer Service Administrator (12 Month FTC)
Are you passionate about delivering outstanding customer service and ensuring smooth operations behind the scenes? Do you thrive in a dynamic environment where every day presents new challenges? If so, we want YOU to be a part of our growing team at Zenith!
Why Choose Zenith?
At Zenith, our people are our greatest asset. We're committed to ensuring every colleague feels as valued as our customers, and our People Promise is at the heart of that commitment, ensuring every colleague feels respected, supported, and empowered to thrive both personally and professionally.
We believe that great customer service starts with great people, so we invest in training and clear career pathways. Through our MyGPS personal development framework, you'll have a clear, structured route to progress, whether that's becoming a Senior Executive, Team Leader, or stepping into specialist or managerial roles across our business.
Our salary package starts from £25,207.65 (38.75 hrs per week), plus 6.25% pension contribution, and fantastic perks including private healthcare after probation, career development, first-class onsite facilities, and free car parking.
Our Culture
We're proud of our award-winning, inclusive culture that celebrates individuality, champions diversity and encourages everyone to bring their true selves to work every day. With six colleague-led diversity groups, regular company events, and a flexible hybrid working model, you'll
About The Role
As a Customer Service Administrator within our Consumer White Label – Customer Services department, you'll be the friendly and reliable first point of contact for our valued drivers, ensuring their needs are met with efficiency and care. Your role will be essential in providing exceptional service and helping our customers navigate through the life of their agreements. You will be:
* Providing timely and accurate responses to customer queries, making sure we're easy to do business with.
* Delivering clear and concise information to ensure our customers get the right solution the first time, every time.
* Maintaining positive relationships with internal teams and key stakeholders, ensuring collaboration and feedback are seamless.
* Handling phone calls and responding to customer inquiries in a fast-paced environment, working towards achieving over 55 tasks daily.
* Managing multiple systems and ensuring your queues stay up to date.
* Helping your team thrive by staying organized and supporting others with high volumes of tasks.
Agile at Zenith
* Our agile working model gives you the flexibility to balance home and office life. Typically, our customer service colleagues will be required to spend 3 days a week in the office.
What Makes You Great for This Role?
* Detail-oriented with a keen eye for accuracy, even when managing large volumes of tasks.
* Comfortable using multiple systems and navigating bespoke software with ease.
* A multi-tasking pro, juggling administrative duties while maintaining a high level of focus and quality.
* A natural communicator, able to write clear, concise, and friendly emails, while remaining brief but informative.
* Always striving to be accurate and concise, whether you're assisting a customer or updating an internal database.
What We Love About You
* Strong customer service ethic – You're all about putting the customer first and making sure they have a great experience.
* Collaborative and communicative – You're able to engage effectively with your internal colleagues and work together to solve problems.
* Organised and adaptable – You stay calm and focused, even when managing high volumes of tasks and navigating ambiguity.
* Self-motivated and resilient – You can power through repetitive tasks with enthusiasm, staying committed to excellence every day
What's In It For You?
* Salary from £25,207.65
* 24 days annual leave & 1 day for your birthday, with the option to buy more
* Private Medical insurance, Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and more.
* Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown cover
* Development opportunities with access to our MyGPS personal development framework.
* Perks at Work – save money on everyday essentials with access to a shopping discounts site
* Onsite GP & Masseuse, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders
* Sports and social clubs, company activities, and team events.
* Inclusive culture with colleague-led equality networks
* Free onsite parking and hybrid working options
Sound Like the Right Opportunity for You? Apply Now!
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.